Frequently Asked Questions

Find answers to common questions about our beauty essentials

Are your products cruelty-free?

Yes, Eternal Muse is committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.

How can I determine my shade online?

We offer a virtual shade finder tool and a comprehensive color guide on each product page to help you find your perfect match.

Are your skincare products suitable for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list or performing a patch test first.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Do you offer international shipping?

Currently, we ship to over 30 countries worldwide. Shipping rates and delivery times vary by location.

Are your packaging materials recyclable?

We strive for sustainability. Most of our secondary packaging is made from FSC-certified paper and is fully recyclable.